Artificial Intelligence (AI) holds significant promise for transforming social services, enhancing efficiency, and improving outcomes for communities. AI’s predictive analytics, machine learning, and natural language processing capabilities have the potential to enhance service delivery, improve efficiency, and provide personalised support to those in need.
This event aimed to explore the opportunities AI presents within the social services sector, identify the critical skills required for its effective deployment, and discuss the regulatory frameworks within Member States and at the EU level needed to ensure its ethical use in the social services sector. By bringing together experts from various fields, the event sought to foster a collaborative approach to leveraging AI for the betterment of social services.
Agenda
Opening and Closing Remarks by Aad Koster, SSE President
Keynote Speaker: Guillaume Hemmert, Policy Officer, DG EMPL
Session 1: Opportunities of AI in Social Services
• Moderator: Kostantina Leventi, Head of Policy, EASPD
• Panelists:
- Seb Barker, Co-Founder, Magic Notes (Presentation not available)
- Judith Schoch, Head of Unit Institute for Care and Ageing, Evangelische Heimstiftung
- Kave Noori, Artificial Intelligence Policy Officer, EDF
- Nina Ždanovič, Associate, Policy Impact Lab
Session 2: Investing in Skills for AI in Social Services (10:55-11:30)
•Moderator: Kewan Mildred, Policy Officer, Eurodiaconia
•Panelists:
- Sylvain Renouvel, Director, Federation of European Social Employers
- Samantha Howe, Policy Assistant, EPSU
- Borja García Rubio, IT Manager, Fondación ONCE
Session 3: Responsible integration of Artificial Intelligence (AI) in social services (11:40-12:15)
•Moderator: May Agius, Senior Speech and Language Therapist, Chair of EASPD Member Forum on Person Centred Technology, Agenzija Sapport Malta
•Panelists:
- Giada Venier, Policy Officer, Fondazione Don Gnocchi
- Jolanda Dirckx, Advisor & Lynn Grijssen, Junior Advisor ActiZ NL
- Bianca Prins-Honkoop, Head of Global Accessibility, ING Bank